Frequently Asked Questions

To sign up for Philosos click the “Register” button, typically located at the top of the homepage. Enter your email address, create a password, and provide any required details, such as your name or phone number. Follow the prompts to verify your email or complete any additional steps. Once registered, you can log in and start using Philosos’ services.

Reviews on Philosos allow users to share feedback about products, services, or content. After purchasing or interacting with an item, you may be prompted to leave a star rating and/or written review. These reviews are visible to other users to help them make informed decisions. Ensure your reviews comply with Philosos’ guidelines, avoiding inappropriate content. You can typically edit or delete your review from your account dashboard if needed.

Philoso’s offers flexible shipping options to fit your needs. For small items like mugs or totes, standard shipping takes 3-5 business days and costs $5, but it’s free for orders over $50. Next-day shipping for small items is available for $5 (all-day delivery) or $10 (12 PM–5 PM time slot), order by 9 PM. For larger items like throws, standard shipping takes 2 business days starting at $20, with next-day options from $30. All prices are in USD, and you’ll see the exact cost at checkout. We use eco-friendly packaging and carbon-neutral carriers to stay true to our sustainable mission.

We proudly ship worldwide. No matter where you’re located, we strive to make our products available to everyone. Please note that international shipping times can vary greatly based on the destination country and its import procedures. Additional customs fees, duties, or taxes may apply, which are the responsibility of the recipient. We recommend checking with your country’s customs office for specific details. Our team ensures each package is securely packed and accurately labeled to help avoid delays or issues at customs.

Once your order has been shipped, you’ll receive a confirmation email that includes a tracking number and a direct link to track your shipment. Simply click the link or enter your tracking number on our website’s “Track Your Order” page to view real-time updates. If you experience any issues or your tracking information hasn’t updated for several days, feel free to contact our support team—we’re always here to help. Transparency and trust are important to us, so we make every effort to ensure you’re always in the loop.

As soon as your order is placed, you’ll receive a confirmation email with your order number. Once your package is shipped, we’ll send you a shipping confirmation email that includes a tracking number and a link to follow your delivery in real-time. You can also log into your account on our website to view your order history and track the status of any ongoing orders. If you have any questions or concerns along the way, our customer support team is always here to assist.

If you need to make changes or cancel your order, please contact us as soon as possible after placing it. We begin processing orders quickly, so we can’t guarantee changes once the order has been shipped. If your order hasn’t been dispatched yet, we’ll do our best to accommodate your request. In case the order has already shipped, you may need to wait until it arrives and then follow our return or exchange process, depending on your situation.

While we strive to deliver every order on time, occasional delays may occur due to weather, courier issues, or high-volume seasons. If your delivery takes longer than expected, please check your tracking information first for updates. If there’s no movement for several days or your package is significantly delayed, reach out to us so we can investigate and assist. Your satisfaction is our priority, and we’ll work to ensure you either receive your order or a suitable resolution.

Absolutely. We take pride in offering only authentic and reliable products from trusted suppliers and manufacturers. Every item listed in our shop goes through quality checks to ensure it meets our standards before being shipped to you. Transparency and customer trust are at the heart of our business, which is why we also include detailed product descriptions, specifications, and clear images so you can shop with full confidence. If you ever receive a product that doesn’t meet expectations, our support team is here to help.

No, there’s no minimum order requirement—you’re free to shop according to your needs and budget. Whether you’re buying a single item or placing a large order, we’re happy to serve you. However, we may occasionally offer special discounts or free shipping promotions on orders above a certain value, so keep an eye on our homepage or sign up for our newsletter to stay updated on deals.

If a product is out of stock, you’ll see an “Out of Stock” label on the product page. We understand how frustrating this can be, which is why we make every effort to restock popular items as quickly as possible. In some cases, you may see an option to “Notify Me When Available,” allowing you to enter your email and get an alert the moment the product is restocked. You can also contact our team if you need help finding a similar alternative.