Delivery
Shopping at Philosos is all about joy, and that includes getting your order delivered in a way that works for you. At Philoso’s, we offer a variety of shipping methods to suit your needs—whether you’re grabbing a small eco-friendly tote or a larger handcrafted throw. Our goal? Make delivery fast, affordable, and planet-friendly.
Inspired by the best practices out there (like WoodMart’s approach), we’ve designed our delivery options to be flexible and reliable. Plus, we’re a small team with a big heart, so every package is packed with care. Let’s dive into how we get your goodies to you!
Our Delivery Options
WoodMart offers flexible shipping options to suit every need. Choose budget-friendly delivery via DHL or Standard Parcel Post, faster service with DHL Express (within Germany only) or UPS, or opt for extra security with our specialized freight forwarding service. Prefer to handle it yourself? You’re also welcome to pick up your order directly from our shop. On this page, you’ll find a complete overview of all available shipping methods.
| Small Items | ||
| Delivery Type | Details | Cut-off Time |
|---|---|---|
| Standard Delivery (3-5 Days) | Free over $50, $5 under $50 | Anytime |
| Standard Time Slot (12 PM – 5 PM) | $10 | Order by 9 PM |
| Next-Day All-Day | $5 | Order by 9 PM |
| Next-Day Time Slot (12 PM – 5 PM) | $10 | Order by 9 PM |
| Large Items | ||
| Delivery Type | Details | Cut-off Time |
|---|---|---|
| Standard All-Day (7 AM – 8 PM) | From $20 | Anytime |
| Standard Time Slot | From $35 | Anytime |
| Next-Day All-Day (7 AM – 8 PM) | From $30 | Order by 7 PM |
| Next-Day Time Slot | From $45 | Order by 7 PM |
How Our Delivery Process Works
We’ve made getting your order super straightforward. Here’s what happens after you click “buy”:
- Order & Choose Your Delivery: Pick your preferred shipping method at checkout.
- Get Confirmation: You’ll receive an email with your order details and estimated delivery date.
- We Pack & Ship: Our team carefully packs your order using eco-friendly materials and ships it within 1-2 business days. You’ll get a tracking link to follow along.
- Receive Your Package: Your order arrives, ready to add some Philoso’s magic to your home!
Last month, a customer named Lisa ordered a set of our organic cotton napkins. She chose next-day delivery and was thrilled when they arrived in time for her dinner party. Stories like hers keep us motivated to deliver with care!
Eco-Friendly Delivery: Sustainability at Every Step
At Philoso’s, we’re as passionate about the planet as we are about our products. That’s why our delivery process is designed to be eco-conscious:
- Green Packaging: We use 100% recyclable or biodegradable materials, like recycled cardboard and plant-based packing.
- Carbon-Neutral Shipping: We work with carriers who offset emissions to reduce our environmental impact.
- Smart Logistics: We combine multiple items into one shipment to cut down on fuel use and waste.
Our founder, Mia, with over 12 years in sustainable design, ensures our shipping aligns with our eco-friendly mission. We’re proud members of the Sustainable Furnishings Council, which keeps us accountable to high environmental standards.
Returns & Exchanges
We want you to love your Philoso’s purchase, but if something’s not quite right, we’ve got you covered. Here’s what you need to know:
- 14-Day Return Policy: You can return or exchange items within 14 days of delivery, as long as they’re in their original condition.
- No Fault, No Problem: If an item is damaged or defective through no fault of yours, you can still return it. Unpacking or testing the product doesn’t void your return rights.
- What You’ll Need for Returns:
- Complete product with all components.
- Proof of purchase (your order confirmation email works!).
- Any warranty or defect documentation, if applicable.
- Refund Process: Once we receive your return, we’ll process your refund within the legally required timeframe (usually 7-14 days).
For more details, check our Returns Page or email info@philosos.com. We’re here to make it easy!
Why Trust Philoso’s Delivery?
We know you have options when shopping online, so here’s why you can count on us:
- Reliable Partners: We use trusted carriers like USPS and UPS for small items and specialized freight forwarders for larger ones.
- Clear Communication: From order confirmation to tracking updates, we keep you in the loop.
- Customer-First Support: Got a delivery issue? Our team responds within 24 hours to sort it out.
A customer named Mark recently shared how our team helped track down a delayed package and even sent a replacement when it went missing. That’s the kind of care we bring to every order!