Returns
At Philoso’s, we want you to absolutely love your eco-friendly home goods and accessories from philosos.com. But if something’s not quite right, don’t worry—our return policy is designed to be simple, fair, and customer-friendly. Whether it’s a cozy throw that doesn’t match your vibe or a tote that’s not what you expected, we make returns a breeze.
Our small team is here to ensure you’re happy with every purchase. With over 12 years of experience in sustainable design, our founder, Mia, has built a process that’s as caring as our products. Let’s walk through how returns work at Philoso’s!
Our Return Policy
We offer a 14-day return window for most items, so you have plenty of time to decide if your purchase is perfect for you. Here’s the quick rundown:
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14-Day Returns: You can return or exchange items within 14 days of delivery, as long as they’re unused, in original condition, and in their original packaging.
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Defective or Damaged Items: If your item arrives faulty or damaged, we’ll cover return shipping and provide a replacement or full refund.
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Non-Returnable Items: Custom orders or items marked “final sale” can’t be returned unless defective.
We’re proud to align our policies with industry standards, ensuring you shop with confidence. Let’s dive into the details!
How to Return an Item
Returning something to Philoso’s is super straightforward. Follow these steps:
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Contact Us: Email support@philosos.com or call (555) 123-4567 within 14 days of delivery. Include your order number and a quick note about why you’re returning.
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Get a Return Label: We’ll send you a prepaid return shipping label (unless it’s a change-of-mind return, where you may cover shipping).
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Pack It Up: Place the item in its original packaging with all tags, accessories, and proof of purchase (like your order confirmation email).
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Ship It Back: Drop off the package at a carrier like USPS or UPS. Keep the tracking info until your return is processed.
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Refund or Exchange: Once we receive your return (usually within 3-5 business days), we’ll process your refund or send your exchange within 7-14 days, per legal requirements.
A customer named Clara recently returned a pillow that didn’t match her decor. She said our quick response and easy process made her excited to shop with us again. That’s the kind of experience we aim for!
Refunds
We want to get your money back to you as smoothly as possible. Here’s how it works:
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Refund Amount: You’ll get a full refund for the item’s purchase price, minus any shipping fees for change-of-mind returns.
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Payment Method: Refunds go back to your original payment method (credit card, PayPal, etc.).
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Timing: We process refunds within 7-14 days of receiving your return, depending on your bank or payment provider.
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Defective Items: If an item is damaged or faulty, we’ll refund the full amount, including any shipping costs.
If you’re exchanging an item, we’ll ship the replacement as soon as we receive your return, at no extra cost for defective items.
Conditions for Returns
To keep things fair, we ask that returned items meet these conditions:
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Original Condition: Items must be unused, undamaged, and in their original packaging with all tags and accessories.
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Proof of Purchase: Include your order confirmation email or receipt to speed things up.
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Complete Set: All components (like warranty cards or manuals) must be included.
If an item is damaged due to misuse (like a mug chipped from being dropped), we may not accept the return. But if it’s our fault—like a manufacturing defect—we’ll take care of everything.
Sustainable Returns: Keeping It Green
Just like our products and shipping, our return process is eco-conscious. Here’s how:
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Reusability: Returned items in good condition are carefully inspected and restocked to reduce waste.
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Eco-Friendly Packaging: We encourage you to reuse the original packaging for returns, and we provide recyclable shipping labels.
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Responsible Disposal: If an item can’t be restocked (like a defective product), we recycle or donate it responsibly.
As members of the Sustainable Furnishings Council, we’re committed to minimizing our environmental impact, even during returns. Our team, led by Mia, ensures every step aligns with our green mission.
Common Return Questions
Got a question? Here are answers to some popular ones:
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Who pays for return shipping? For change-of-mind returns, you may cover return shipping unless stated otherwise. For defective or damaged items, we cover it.
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Can I return a gift? Yes! Contact us with the order number, and we’ll guide you through the process. Refunds go to the original purchaser.
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What if I miss the 14-day window? Reach out anyway—we’ll see what we can do, though late returns may be subject to restrictions.
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How do I know you received my return? We’ll email you once your return arrives and again when your refund or exchange is processed.
Check our FAQ page for more, or email us at support@philosos.com for help.
Why You Can Trust Our Returns
We’re not just about selling sustainable products—we’re about building trust. Here’s why our return policy rocks:
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Fast Support: Our team responds to return requests within 24 hours.
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Transparent Process: No hidden fees or complicated steps—just clear, honest communication.
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Customer-First Approach: Your happiness is our priority. We once sent a replacement item to a customer, Mark, before his return arrived, just to keep his project on track!
Our expertise, backed by Mia’s 12+ years in sustainable design and our commitment to ethical standards, ensures you’re in good hands.