Terms of Conditions

We’re thrilled you’re shopping with us at Philosos. Our Terms and Conditions are here to make sure everything goes smoothly when you buy our sustainable home goods and accessories. We’ve written this in plain, conversational English to keep it simple and transparent, so you know exactly what to expect.

By using our website or placing an order, you’re agreeing to these terms. Don’t worry—they’re designed to be fair and protect both you and us. If anything’s unclear, reach out to us at Info@philosos.com, and we’ll break it down for you. Let’s dive in!

Who We Are

Philoso’s is a small, eco-conscious brand dedicated to creating high-quality, sustainable products like organic cotton throws, eco-friendly totes, and handcrafted home decor. Our website, philosos.com, is operated by Philoso’s LLC, based in the U.S.

We’re a team led by our founder, Mia, who has over 12 years of experience in sustainable design. We’re proud members of the Sustainable Furnishings Council, ensuring we meet high ethical and environmental standards.

Placing an Order

Ordering from Philoso’s is super easy, but here’s how it works:

• Browse & Buy: Choose your favorite products and add them to your cart.

• Checkout: Provide accurate shipping and payment details. Double-check your info to avoid delays!

• Order Confirmation: You’ll get an email confirming your order. If something looks off, let us know within 24 hours.

• Contract Formation: Your order is an offer to buy. We accept it when we ship your items, creating a binding agreement.

We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraud, but we’ll always notify you and issue a full refund if needed.

Pricing and Payments

We aim to keep our prices fair and clear:

• Pricing: All prices on Philosos are in U.S. dollars and exclude taxes or shipping unless stated.

• Taxes: Sales tax may apply depending on your location. You’ll see the final amount at checkout.

• Payment Methods: We accept major credit/debit cards, PayPal, and Apple Pay. Payment is processed securely at checkout.

• Errors: If we spot a pricing mistake (like a $100 throw listed for $10), we’ll let you know and give you the option to cancel or pay the correct price.

Shipping and Delivery

We’re committed to getting your order to you quickly and sustainably. Here’s the deal:

• Shipping Options: We offer standard (3-5 days), next-day, and large-item delivery. Full details are on our Delivery Options page.

• Free Shipping: Orders over $50 qualify for free standard shipping in the contiguous U.S.

• Tracking: You’ll get a tracking link once your order ships.

• Delays: We’re not responsible for delays caused by carriers or unforeseen events (like weather), but we’ll work with you to resolve issues.

Our eco-friendly packaging uses recyclable or biodegradable materials, aligning with our sustainability mission. Check our Delivery Options page for more!

Returns and Refunds

We want you to love your Philoso’s purchase. If you don’t, here’s our policy:

• 14-Day Returns: You can return or exchange items within 14 days of delivery, provided they’re unused and in original condition.

• Process: Contact us at support@philosos.com to start a return. Include your order number, proof of purchase, and the item’s original packaging.

• Defective Items: If an item arrives damaged or defective, we’ll cover return shipping and replace or refund it.

• Refunds: Once we receive your return, we’ll process your refund within 7-14 days, per legal requirements. Refunds go back to your original payment method.

• Non-Returnable Items: Custom orders or items marked “final sale” can’t be returned unless defective.

For more details, see our Returns page. We once helped a customer, Tom, replace a mug that arrived chipped, and he said our quick response made him a fan!

Product Information

We take care to describe our products accurately, but:

• Descriptions: Colors and textures may vary slightly due to lighting or screen settings.

• Materials: We use organic and sustainable materials, certified by standards like the Global Organic Textile Standard (GOTS).

• Warranties: Our products come with a 1-year warranty against manufacturing defects. Contact us if something’s not right.
  We’re not responsible for damage caused by improper use or accidents (like dropping that ceramic mug!).

Your Responsibilities

To keep things fair, we ask that you:

• Provide accurate accurate shipping and payment info.

• Use our products as intended.

• Follow our return policies.

• Respect our website’s terms (no scraping or unauthorized use).

If you misuse our site or services, we may suspend your access, but we’ll always try to resolve issues first.

Intellectual Property

Everything on philosos.com—logos, designs, photos, and text—is owned by Philoso’s LLC or our partners. You’re welcome to browse and shop, but please don’t copy or reproduce our content without permission. Want to feature our products? Email us—we love collabs!

Limitation of Liability

We’re committed to making your experience awesome, but we have to cover our bases:

• Product Use: We’re not liable for damages caused by improper use of our products.

• Website Access: We strive to keep our site up and running, but we’re not responsible for temporary outages or errors.

• Losses: Our liability is limited to the purchase price of your order. We’re not responsible for indirect losses (like missed events due to delayed delivery).

Our team works hard to ensure quality, but if something goes wrong, we’ll do our best to make it right.

Privacy and Security

Your trust is everything to us. We handle your data with care:

• Data Collection: We collect info like your name, address, and payment details to process orders.

• Security: Our site uses industry-standard encryption to protect your info.

• Privacy Policy: Learn more about how we use and protect your data on our Privacy Policy page.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect new policies or laws. If we make big changes, we’ll notify you via email or a notice on our site. By continuing to shop with us, you’re agreeing to the updated terms.

Governing Law

These Terms and Conditions are governed by the laws of the United States and the state where Philoso’s LLC is registered. Any disputes will be handled in the courts of that state, but we’ll always try to resolve issues amicably first.

Shop with Confidence at Philoso’s

Thanks for taking the time to read our Terms and Conditions. We’re here to make your shopping experience easy, fair, and fun. Ready to explore our eco-friendly products? Head to philosos.com and find something you love!